Electrical Wholesalers 0330 118 1244

Delivery & Returns Policy

Your statutory rights are not affected by our Delivery and Returns Policy. To the extent that any provision in our Delivery and Returns Policy conflicts with your statutory rights, your statutory rights will prevail, and the offending provision in our Returns Policy will be deemed inapplicable.

Standard Delivery

Our standard delivery service for the UK is Courier Logistics Ltd. Standard delivery time is 1-2 days from the date of dispatch.
Standard delivery costs £10 for parcels up to 20kg. After 20kg, a charge of £0.35 per additional kilogram is incurred. For orders over £200, delivery is free.

Order Processing and Shipping

We endeavour to process and ship all in-stock items within 24 hours from date of purchase, however, certain specialist items can take up to 7 days. Orders placed on a Friday are processed and shipped the following Monday.

Delivery to the Channel Islands, British Islands, the Highlands and Islands of Scotland, or Northern Ireland

Unfortunately, we are currently unable to process web orders with a delivery address in the Channel Islands, British Islands, the Highlands and Islands of Scotland, or Northern Ireland via our online shop. To order with us for delivery to any of these places, please contact us at 0114 256 1739 or contact us using the form on our website.

Time Guaranteed delivery

Our courier also offers weekday delivery before 9 am, 10 am or 12 noon for an additional charge. To make use of these options, you will need to order over the phone by calling 0114 256 1739 or contact us using the form on our website.

Returns (refunds and exchanges)

If you are unhappy with your item(s), and wish to return them, please get in touch with us at info@bxh.co.uk. We only accept returns in the case that the customer has contacted us for prior approval, or there is a fault with the item(s). If 14 days have gone by since your purchase, we cannot offer you a refund or exchange.
To be eligible for a refund or exchange, goods must be returned in a re-saleable condition. That means the item must be unused and in the same condition that you received it. The item must be in the original packaging and returned with any accessories, labels and "free gifts" or bonus items.
To complete your refund or exchange, we require proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 calendar days. If you paid for standard delivery of the goods, the cost of standard delivery will also be refunded.
There are certain situations where only partial refunds are granted:
  • ​- Any item not in its original condition, which is damaged or missing parts for reasons not due to our error; and
  • ​- Any item that is returned more than 30 days after delivery.

Late or Missing Refunds (if applicable)

If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at info@bxh.co.uk.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please send us an email at info@bxh.co.uk and post your item to Burnand XH Ltd, 30 Roman Ridge Road, Sheffield, S9 1GA.

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item unless the item is faulty. Shipping costs are non-refundable. If you are shipping an item over £50, you should consider using a trackable shipping service, or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.
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Burnand XH Ltd

Registered in England no. 00680355
VAT registered no. 245 5804 00


Roman Ridge Road, Sheffield S9 1GA
0114 244 9988 | info@bxh.co.uk